Retail
AI Video Intelligence for Safer, Smarter Retail Operations
AI Video Intelligence for Safer, Smarter Retail Operations
Protect People. Reduce Shrink. Improve Store Performance
Whether you’re managing supermarkets, department stores, shopping centres, specialty retailers, distribution centres or Click & Collect operations, Broadsecure provides the real-time automatic intelligence needed to improve security, reduce shrink, protect frontline staff and optimise customer experiences across every location.
Designed to integrate seamlessly with existing ONVIF-compatible cameras, Broadsecure eliminates the need for expensive hardware replacements while rapidly introducing enterprise-grade AI analytics across your retail environment. Using advanced Artificial Intelligence and Machine Learning, Broadsecure continuously analyses live video streams to help retailers respond faster, improve store safety and gain greater operational visibility.
Behavioural Analytics & Shrink Visibility
AI That Understands Retail Behaviour
Shrink isn’t always the result of a single event. It often develops through repeated behaviours, operational blind spots and activities that go unnoticed throughout the day. Broadsecure uses advanced AI-powered video analytics to continuously monitor customer and staff behaviour, helping retailers identify risks earlier, reduce losses and improve operational visibility.
By automatically recognising suspicious activity, unusual movement and behavioural patterns, Broadsecure enables security and operations teams to respond faster while reducing the need for manual video review.
High-Risk or Suspicious Behaviour Detection
Identify potential loss events before escalation. Broadsecure continuously analyses customer and staff behaviour to recognise suspicious activity, unsafe movement and operational risks across your retail environment to automatically detect:
- Suspicious behaviour
- Unusual movement patterns
- Loitering near high-value merchandise
- Repeated visits to restricted areas
- Abnormal customer activity
- Potential theft-related behaviours
- Unauthorised access attempts
Every event is supported with searchable video evidence, enabling security teams to verify incidents quickly and respond with greater confidence.
Checkout & Exit Monitoring
Improve visibility where retail losses most commonly occur. Checkout lanes and store exits are among the highest-risk areas for shrink. Broadsecure provides continuous AI monitoring to help retailers identify suspicious activity, improve incident visibility and strengthen loss prevention strategies.
Monitor key areas including:
- Self-service checkouts
- Traditional checkout lanes
- Store exits
- Customer service counters
- Receipt verification points
- High-risk transaction areas
High-Value Area Monitoring
Protect valuable merchandise with intelligent AI surveillance. Create custom monitoring zones around premium products, controlled stock and other high-value retail areas. Broadsecure automatically detects suspicious behaviour, prolonged activity and unauthorised access, allowing teams to intervene before incidents occur.
Ideal for monitoring:
- Premium merchandise
- Electronics
- Luxury products
- Locked display cabinets
- Controlled stock areas
- High-risk promotional displays
Gain greater visibility into the areas that contribute most to retail loss.
Store Safety Intelligence
Retail environments are harder to manage than ever
Retailers are managing more incidents, higher customer expectations, tighter operating costs and increasingly complex fulfilment requirements. Store teams need better visibility across customer-facing areas, checkouts, exits, service desks, back-of-house areas, stockrooms, loading docks and Click & Collect zones.
Distribution teams need live visibility across people, vehicles, assets, pallets, cages, dispatch areas and high-risk workflows.
Broadsecure brings these environments together into one operational intelligence layer.
Key Challenges
- Frontline worker safety
- Theft and shrinkage
- Checkout and exit blind spots
- Stock and asset visibility; Click & Collect bottlenecks
- Loading dock and DC safety
- Energy and facility cost pressure
- Manual incident reporting
Protect frontline staff and customers with AI-powered safety visibility
From shop floors and checkout lanes to stockrooms, service desks, loading docks and distribution centres, Broadsecure continuously analyses live video to detect critical events, identify operational risks and deliver real-time alerts that enable faster, more informed decision-making.
Instead of relying on security personnel to watch dozens of camera feeds, AI automatically detects abnormal activity and immediately alerts the right people with supporting video evidence.
Restricted-Zone Access Alerts
Instant alerts for unauthorised access. Protect staff-only and high-value areas with intelligent virtual boundaries. Broadsecure creates configurable AI detection zones that automatically monitor sensitive locations and notify teams whenever unauthorised access occurs in areas as:
- Stockrooms
- Back-of-house areas
- Staff-only entrances
- Cash handling rooms
- High-value merchandise
- Loading docks
- Distribution areas
After-Hours Monitoring
Visibility when stores are unattended. Your AI keeps watching when your stores are closed. Broadsecure continuously monitors retail locations outside trading hours, automatically detecting unexpected activity and security events without requiring operators to monitor live video.
Automatically identify:
- After-hours movement
- Unauthorised entry
- Suspicious activity
- Perimeter breaches
- Security incidents
Instant alerts allow security teams to verify events immediately and respond before incidents escalate.
Returns & Service Desk Visibility
Returns counters and service desks often experience complex customer interactions. Broadsecure provides greater operational visibility and oversight of customer-facing interactions by monitoring these areas, capturing supporting evidence and helping resolve disputes more efficiently.
Event-Based Incident Reporting
Capture the evidence you need, automatically.
Rather than searching through hours of CCTV footage after an incident, Broadsecure automatically records AI-detected events and creates searchable incident histories.
Every event includes supporting video evidence, allowing teams to:
- Review incidents faster
- Reduce manual investigation time
- Improve reporting accuracy Support insurance claims
- Strengthen loss prevention processes
- Build consistent operational records
From suspicious behaviour to after-hours activity, every critical event is captured when it matters most.
Identify Recurring Loss Patterns
Turn individual incidents into actionable operational insights.
Our algorithms don’t just detect isolated events, they help retailers identify recurring behavioural patterns across stores, departments and time periods. By recognising trends in suspicious activity, security teams can uncover hidden shrink risks, optimise staffing strategies and strengthen preventative measures.
Gain visibility into repeat incident locations, high-risk trading periods, recurring behavioural patterns, frequently targeted merchandise, operational blind spots, and store-specific security trends.
Understanding where and when incidents occur enables retailers to make smarter decisions that improve security, reduce shrink and enhance overall store performance.
Customer Flow & Store Intelligence
Understand How Customers Move Through Your Stores
Every customer journey generates valuable operational insights. Broadsecure helps retailers understand customer movement, identify congestion points and optimise store layouts using real-time behavioural analytics.
By combining AI-powered people detection with movement analysis, retailers can make informed decisions that improve customer experiences, increase operational efficiency and maximise store performance.
Customer Movement Heatmaps
Visualise how customers interact with your store. Broadsecure automatically generates movement heatmaps that reveal where customers spend the most time, how they navigate your store and which areas receive the highest levels of traffic.
Gain valuable insights into:
- High-traffic zones
- Low-engagement areas
- Popular customer pathways
- Product interaction hotspots
- Store congestion points
- Customer dwell locations
Use real customer behaviour to make smarter merchandising, staffing and layout decisions.
People Counting & Occupancy Monitoring
Measure customer traffic with real-time accuracy. Understand exactly how many customers enter, exit and move throughout your retail environment. Broadsecure provides continuous occupancy monitoring, helping retailers improve operational planning and resource allocation by monitoring:
- Store occupancy
- Customer traffic
- Peak trading periods
- Entry and exit volumes
- Department traffic
- Occupancy trends over time
Historical reporting helps identify seasonal trends and supports data-driven operational planning.
Queue Monitoring
Reduce waiting times and improve customer satisfaction. Long queues can impact both customer experience and sales performance. Broadsecure continuously monitors checkout queues, service desks and Click & Collect areas, allowing store teams to respond before congestion becomes a problem. Real-time alerts help managers deploy staff where they’re needed most, improving customer service and operational efficiency.
Automatically detect:
- Queue build-up
- Extended wait times
- Checkout congestion
- Service desk pressure
- Click & Collect delays
Store Layout Optimisation
Design better retail experiences using real customer behaviour.
- Optimise product placement
- Improve customer flow
- Reduce congestion
- Increase staff efficiency
- Support merchandising decisions
- Enhance the in-store experience
Floor Maps & Camera Visibility
See every area of the store from a single dashboard.
- Navigate directly to incidents
- Review historical events
- Manage multiple stores from one platform Access live camera feeds
- View AI detections in real time
- Monitor activity by location
Distribution Centre Safety & Workflow Intelligence
Smarter Distribution Centres Start With Smarter Visibility
Transform warehouse and distribution operations with real-time visibility across receiving, storage, picking, staging, loading and dispatch zones. Broadsecure delivers actionable insights into safety events, movement patterns, restricted-area access, loading dock activity and operational bottlenecks, helping improve productivity, streamline workflows and support safer, more efficient operations.
Pedestrian Vehicle/Machinery Accident Detection
Detects when a moving person and vehicle are on a potential path of collision, providing real-time alerts to help prevent incidents and improve workplace safety.
Detect Potential Workplace Incidents
Create intelligent exclusion zones around machinery and high-risk operational areas. Broadsecure continuously monitors safe distances between workers and equipment, instantly alerting teams when unsafe interactions are detected.
PPE & Compliance Monitoring
Automatically identify required PPE and verify workers are wearing the correct safety equipment before entering designated operational areas, helping improve compliance and support workplace safety.
Loading Dock Monitoring
Gain real-time visibility across loading and dispatch operations. Broadsecure monitors loading activity, queue build-up, dock occupancy, unauthorised access and workflow bottlenecks to help improve efficiency and reduce operational delays.
Restricted Zone Alerts
Protect hazardous and authorised-access areas with AI-powered virtual boundaries. Receive instant alerts whenever unauthorised personnel or vehicles enter restricted zones, helping maintain safer warehouse operations.
Pallet, Cage & Asset Tracking
Monitor the movement and location of pallets, cages, trolleys, handheld scanners, mobile devices and other high-value operational assets, providing greater visibility across the entire distribution centre.
Built for Modern Retail
Broadsecure is designed for retailers that demand security, scalability and operational visibility across every location. Whether you’re managing a single store, a national retail network or multiple distribution centres, Broadsecure scales seamlessly to support your growing operations.
Multi-site management
Enterprise user permissions
ONVIF compatibility
Existing camera integration
AI-powered analytics
Secure cloud storage
Historical video retrieval
Flexible retention policies
Scalable deployment
API integration capabilities
Centralised administration
See More. Know More. Act Smarter.
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